Privacy Policy

Labonics ("Labonics," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This policy applies when you visit www.labonics.com (the "Website") or use our services. By accessing the Website, you agree to this Privacy Policy.

01 Information we collect

Information you provide

We may collect information you voluntarily provide, including:

• Full name, company name, and job title
• Email address and phone number
• Shipping or billing information
• Messages sent through contact forms or quote requests

Information collected automatically

When you visit our Website, we may collect your IP address, browser and device type, operating system, pages viewed, time spent, referring website, and approximate geographic location.

Cookies and tracking technologies

We use cookies and similar technologies to operate the Website, understand traffic, improve your experience, and support analytics and marketing. You may disable cookies in your browser, although some features may no longer work correctly.

02 How we use your information

• Respond to inquiries and quote requests
• Provide product information and customer support
• Improve Website performance and usability
• Monitor security and prevent misuse
• Send marketing communications where permitted by law
• Meet legal and regulatory requirements

03 Website usage

You agree to use our Website lawfully and appropriately. You may not:

• Attempt to gain unauthorized access to the Website
• Interfere with Website security or operation
• Use the Website for fraudulent or unlawful activities

04 Social media integration

Our Website may link to LinkedIn, Facebook, YouTube, X (formerly Twitter), and Instagram. These platforms may collect data under their own privacy policies when you interact with them. Labonics is not responsible for third-party privacy practices, and we encourage you to review each platform's policy.

05 Sharing of information

We may share information with Website hosting providers, analytics services, email communication platforms, and legal authorities when required by law.

06 Data security & retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no transmission over the internet can be guaranteed completely secure.

We retain personal information only as long as needed to provide services, maintain business records, and comply with legal obligations.

07 Your rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Opt out of marketing communications

To exercise your rights, email info@labonics.com.

08 Children & international users

Children's privacy

Our Website is not intended for children under 13, and we do not knowingly collect their personal information.

International users

If you access the Website outside the United States, your information may be transferred to and processed in the United States, where our company is headquartered.

09 Changes to this policy

Labonics may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

10 Returns & refunds

We strive to ensure your satisfaction with every Labonics purchase.

Return eligibility

Items may be returned within 30 days of delivery. Products must be unused, in their original packaging, and in the same condition as received.

Non-returnable items

Custom-made or special-order products, perishable goods, and hazardous materials may not be returned. Check the product description or contact us before purchasing if you need clarification.

Return process & shipping

Email info@labonics.com to request a Return Merchandise Authorization (RMA) number. Returns without an RMA may not be accepted. Customers are responsible for return shipping unless an item is defective or we made an error. We recommend using a trackable service.

Refunds

After inspection, we will notify you whether your refund was approved. Approved refunds are returned to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

Damaged or incorrect items

Contact us immediately if your order is damaged, defective, or incorrect. We will arrange a replacement or full refund, including return shipping, at no additional charge.

11 Cookie policy

Cookies are small text files stored on your device when you visit a website. They help a website recognize your browser and remember certain information. Cookies cannot execute code or transmit viruses.

Strictly necessary cookies

These enable essential functions such as navigation, secure logins, and protected areas. They are used under our legitimate interest in providing a secure, functional Website.

Performance and analytics cookies

These collect information about page visits, navigation, and errors so we can improve content, structure, and usability. They are activated only with your consent.

Targeting and advertising cookies

Third-party advertising partners may use these to understand interests across websites, show more relevant advertising, and limit repetition. They are placed only with your prior consent.

Managing your preferences

• Cookie banner: choose which non-essential cookies to accept and update your preferences at any time.
• Browser controls: block or delete cookies using your browser settings. Disabling all cookies may affect Website functionality.
• Withdrawal of consent: change your selection at any time without affecting processing that occurred before withdrawal.

For more information about individual cookies, storage periods, and lawful bases, refer to the information in our cookie banner and settings interface.